How To Troubleshoot Using Windows Remote Assistance (Vista and 7)

Posted on June 26, 2010. Filed under: Uncategorized |

Windows Remote Assistance connects two computers so that one person can troubleshoot  or fix problems  on the other person’s computer.

First check your settings in the Control Panel>System Properties> Remote

Remote lets you enable or disable Remote Assistance. The default is to allow an outside person to connect to your computer (local workstation) through his or hers (remote computer). This is often used for technicians to troubleshoot your computer. However, to give that person full control you need to click Advanced, and then in the Remote Control section, click Allow This Computer To Be Controlled Remotely. Configure it as you like.

Now you can begin- Click the Start menu and type in Windows Remote Assistance. Then Enter.   Click Invite someone you trust to help you.

You can invite a guest to connect through email. In Windows 7 you can use Easy Connect if they also have that option. For now click Use email to send an invitation.

 Note whether Windows Firewall is blocking Windows Remote Assistance. In order to unblock Remote Assistance, click the Start button and type Firewall and choose Windows Firewall. Select- Allow a program through Windows Firewall.

Click the Exceptions tab. Scroll down to Remote Assistance and select the box to the left of Remote Assistance and click OK.

 Setup a password for your guest user. Please note that the password will not be included in the email invitation. You must manually send the password to the invitee. Enter a password twice and click Next.

 Windows will draft the following email:

 Hi, I need help with my computer. Would you please use Windows Remote Assistance to connect to my computer so you can help me? After you connect, you can view my screen and we can chat online. To accept this invitation, double-click the file attached to this message. (If you are running Windows Vista, you can also save the file to a location on your computer. Then you can open Remote Assistance, click Offer to help someone, and then open this file.) Thanks. Note: Do not accept this invitation unless you know and trust the person who sent it.

After your email has been sent, the Windows Remote Assistance dialog will wait for an incoming connection.

You must keep Windows Remote Assistance open or your invitee will be unable to connect.

 When your invitee double-clicks the file attached to the message and enters the password they will be able to remotely control your computer.

 Remember that the password is not included in the email so you must manually communicate the password to the invitee.

In Windows 7 the RemoteApp and Desktop Connections is a feature that you can use to access programs and desktops (remote computers and virtual computers) made available to you by your workplace’s network administrator. When you’re at home, you can access all the programs and computers that you would normally need to be at work to use. Before setting up a connection on your computer, make sure your workplace’s network administrator has already published resources for you to connect to. Your network administrator will tell you when resources are available and will give you a special file or a URL to use to set up the connection. To set up a connection, see Set up a connection with RemoteApp and Desktop Connections


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